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21st Century Law Firm: Leading at the Speed of Trust

21st Century Law Firm: Leading at the Speed of Trust

Trust is “the one thing that changes everything,” according to Stephen M.R. Covey. As the guest speaker at the Capital Chapter’s recent Fall Forum, 21st Century Law Firm: Leading at the Speed of Trust, LeRoy Maughan of FranklinCovey, captivated his audience during the 90-minute presentation by invoking Stephen M.R. Covey’s latest book, The Speed of Trust: The One Thing that Changes Everything. Exploring various relatable scenarios, Mr. Maughan applied and demonstrated the basic components of “trust” to personal and business situations. As those of us who were in attendance can attest, he fully drew in his audience and “broke the ice” with fun exercises only to later lure us in more with practical and educational applications.
From the outset, it was obvious that Mr. Maughan’s expertise would fully engage, entertain and educate the attendees by seeking out new and unconventional approaches to relationship building and problem solving. Based on the amount of excitement it emitted from participants, the audience was immediately energized with the “Paper Airplane” exercise. In the midst of paper airplanes scattered all over the floor, thought-provoking conversations regarding the implications of trust and how it can influence any outcome could be heard throughout the room.
By introducing the “Four Colors of Awareness,” Mr. Maughan explained how important it is to examine each awareness-component in a given situation for the best understanding of how to proceed. His use of the colors of a stop light to demonstrate participants’ emotional responses, along with blue to represent a calming reaction, was particularly effective in illustrating this useful interpersonal tool. Mr. Maughan gave pointers on how to recognize “Trust Myth” vs. “Trust Reality” and this allowed the audience to discuss the potential cost-impact of a trust-deprived organization which conversely emphasized the benefits of cultivated trust. Showing a short video clip of a hotdog vendor, who established a risky and unconventional business model by relying on trust through the honor system, yielded yet more prevailing evidence regarding the power of trust.
As the program flowed seamlessly into the next exercise, Mr. Maughan led us to “The 5 Waves of Trust”, beginning with Self, which represents you and your credibility. Next comes Relationship, or how you speak and behave towards others. The third wave is Organization, which signifies alignment and influence. He continued the demonstration with Market, denoting one’s personal reputation. Lastly, he revealed Society, which is indicative of your contribution in the real world. These personal characteristics represent the five components necessary for establishing trust.
After surprising each attendee with a gift of Trust Action Cards, Mr. Maughan coached the attendees on how to use the cards to enhance communication, improve relationships and enrich results. He demonstrated with examples of challenging situations. Through the use of the identifier cards, we learned how to effectively engage all parties to ensure a trusting resolution. By using accessible applications - both abstract and concrete - like the action cards and countless demonstrations, Mr. Maughan provided us with a new approach to building and maintaining relationships.
The general reaction by the attendees was extremely positive. Many mentioned that Mr. Maughan kept them thoroughly engrossed, citing that they were amazed when the presentation was over. The program was a well-designed mixture of information, interaction and practical application, making it an enjoyable and dynamic experience.
Based on the Capital Chapter Survey, here is what a few of the attendees had to say:
1) "Very interesting and extremely motivating. Mr. Maughan engaged the group without being 'preachy'. Excellent program."
2) "I really enjoyed the 'take aways'" (meaning the book and action cards).
3) "Lively, entertaining and always on-message."
4) "Mr. Maughan made the entire session so interesting that time flew by quickly. I truly enjoyed his presentation and the activities he asked us to do."
5) "He would be great at a Regional or National ALA Conference."
6) "This was the best ALA Forum I have ever attended. I learned so much from it, and I cannot wait to discuss what I’ve learned with my colleagues at work."